There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. Further exclusions & legal stuff apply. TV box - 15 mins. Choose your package. Virgin Fibre Areas only. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Step 2: Order your NOW Broadband service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Networking and WiFi. If you cancel your service during your minimum term an early disconnection fee will apply. Can't use digital support? Don't worry! You can still get. A representative will be available to assist you and address any issues you may be facing. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Mon - Fri 9am to 6pm. Step 2: Get connected. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Available with M50 broadband or faster. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. Noel joyce WiFi going on and off here in Limerick. Virgin Media has a number of plans that all feature 3 months for free. Virgin Media customer service number. Reviewers complaining about Virgin Media most frequently mention customer service problems. TV bundles: Yes. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Not a customer? Talk to us about joining: 1800 940070. Up to 100Mbps. Each service has a minimum contract length that’s shown in your basket. Quickstart is the quickest and easiest way to setup our services. £8 a month add-on or at no. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media services are only available in eligible Virgin Media network areas. User reports indicate no current problems at Virgin Media. Available with M50 broadband or faster. (Image credit: Future) Jump to:. What. Compare the best Virgin Media deals for November 2023. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. g. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Phone line - 5 mins. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. TV box - 15 mins. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Virgin Media has roughly 3. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with. 1 technology, is designed to power the next-generation of connected devices – including modern. It’s easy to switch your TV and landline services too. What do the colours mean? Yellow. The quickest way to do this is by calling Virgin Media’s customer service team on 0345. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Change or cancel your package. g. Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". Broadband providers Contact Virgin Media. Up to 3 WiFi Pods if needed. Broadband, TV, Phone & SIM. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. You can find these details at the top right hand corner of your bill. 9% network reliability. Virgin Media services are only available in eligible Virgin Media network areas. Real. Contact centres are also affected, it said in a statement on Twitter. Excludes Essential broadband customers from 10 November 2022. Choose. So, a 50 minute broadband, TV and phone. Mobile customers can also use the app to keep on. Next, tap Check. £8p/m extra or included with Gig1 or Volt. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Extremely poor service. Unlocks superfast broadband in 500,000 buildings. 25 a month. 88; Activation fee: FREE; Calculation: (£407. co. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Simply press 1 when you get through to the automated menu, and you'll be put. See full list on techradar. Get more information on the advertised Virgin Media broadband speeds here. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. Public Sector Queries. £38 £30 View Deal. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. TV 360 and home phone not currently available in 2022/23 network expansion areas. It's such a useful link that it's on every page of the Community! 2. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. It has not so far given any. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Cancelling Virgin Media broadband over the phone. ac. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Cancelling Virgin Media broadband over the phone. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Broadband replaced the original dial-up internet connection, which was significantly slower than today’s. These cables are capable of delivering much faster speeds than a standard copper wire network. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Make a payment. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Virgin Media ranks 43rd among Cable Television sites. Understanding your Virgin Media bill. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. Simply check out the service status checker below and enter your account number. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. When you’re booking your move, let us know if you want to choose a new package for your new home. Get more information on the advertised Virgin Media broadband speeds here. Plus, you can complain and apply for compensation if the issues are ongoing. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media sometimes goes down for customers. Its headquarters are at Green Park in Reading, England. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. Computer Hardware, Software, Internet + ISP Forums. At the time of writing, Virgin’s 264Mbps M250 Fibre Broadband is available for £29 per month on an 18 month deal. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. Quickstart is the quickest and easiest way to setup our services. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Early Disconnection Fees- PAYM & SIM Only Contract. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. We’re so confident in this technology that we’ve launched. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. for 9 months then. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. During a vishing call, you may have asked to download. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 1800 941 114. Typical cost is from £26. QuickStart, set up and connections. Full Fibre: Yes. In comparison, 48% of BT speed test results scored above 50 Mbps. View your bill. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Gig1 Fibre Broadband (average download speed 1130Mbps). Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. Make sure to take our kit with you when you move. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. It’s free to sign up and has many features. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12. Our , which you can add anytime, start from £2. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Virgin Media Bigger Combo Bundle, Ultrafast Fibre Broadband + Weekend Calls. The plan has no fixed-term contract length and. Your broadband speed. Up to 3 WiFi Pods if needed. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. TV packages. Sign in to My Virgin Media a. Virgin Media has unveiled Stream, a service that brings all your streaming apps under one UI and into one flexible, monthly bill. You’ll know it’s ready when the white power light at the front of the Hub is on. By calling 0800 064 3777. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. If your broadband or landline service stops working, you will simply have to. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Wrong for so many years constant poor service and bad quality from broadband quality to customer service (lack of it) through to billing (even worse). Excludes broadband faults and broadband network outages. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. (Use our comparison tool to check the current prices, of course. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Virgin Media has roughly 3. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. Customers across the country were reporting a complete failure of their broadband service for. TV. However, Virgin Media tends to offer faster speeds for similar outlay. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. 99 a month Your package from 24/02/2023: £123. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Cost of living crisis. These prices are for new customers only. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Contact your. Intelligent WiFi Plus Service: Virgin Media customers only. Virgin Media pricing. You can also end your contract by writing a letter and. Virgin Fibre Areas only. In a single year our connectivity: Supports 708 million credit and debit card transactions. Active O₂ customers and Virgin Media broadband customers only. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Decent speeds for everyday use. Among the innovative, high-quality networking and communication products, applications and services we. Customers who subscribe to paid services through Virgin Media. View Deal. 2. Unlocks superfast broadband in 500,000 buildings. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin Media has a rating of 1. Virgin Media broadband help and support. The price you pay will always be equal to or often cheaper than the price you would pay by going direct to the. All our offices and call centres are working to Covid secure guidelines. 2Gb Broadband : Minimum period of 24 months applies. £8 a month add-on or at no extra cost. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Check your postcode: 2. VirginMedia. Available with M50 broadband or faster. These prices are for new customers only. VirginMedia. Broadband, TV and Landline offers. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. Virgin Media services are only available in eligible Virgin Media network areas. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Here's a full list of all the channels included in Virgin Media TV and broadband packages. £0. As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. Virgin Media . £8p/m extra or included with Gig1 or Volt. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep. Superfast broadband (up to 1GB/s) Reliable (99. My Virgin Media service has been relatively stable in the past few months, but I remember in the past when it was constantly dropping its internet connection, and I want to be prepared for that. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. Find out more Has this. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Up to 3 WiFi Pods if needed. Working hard to help connect the nation, shop our offers and order online. Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone! Step 3: Cancel your old services. TV 360 and home phone not currently available in 2022/23. Virgin Media is part of NTL:Telewest. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Loaded TV : Minimum period of 12 months applies. Find the Broadband Best Offer for Your Home. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Virgin Mobile package. Helps dispense four million medical prescriptions. We’ve got the speed you need. With Virgin Media, you can get faster than ever speeds at home with our future-ready Gig1 Fibre Broadband . £8 a month add-on or at no. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 4Mbps in March 2023. It provides ultrafast speeds of up to 1Gbps to over half of UK homes, mainly in towns and cities. This promotion means you won’t pay the usual setup fee of £35. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. Pretty cool, right? When will. 2Gb Broadband + Loaded TV. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. Virgin Mobile – 789 on a phone of ours. TiVo. Mon - Fri 9am to 6pm Billing and Sales. Click the Link. £8p/m extra or included with Gig1 or Volt. 8 billion minutes of calls. Make sure to take our kit with you when you move. Rather than Live Chat, it works like a text message conversation. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. At least 30Mbps download speeds in every room or £100 one-off credit. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Apps and extras. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Reliable connection. Email. Pros. This was below the UK average of 83% across all broadband providers. Empowers digital innovation for education in thousands of schools. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Speed. Struggling to pay. What could delay your broadband installation? There are several commons reasons for experiencing a delay to your internet installation:Speed test analysis of BT Broadband shows a worse speed range than Virgin Media Broadband, ranking 55th nationally among 96 providers in the UK. Get superfast broadband, calls and award-winning TV content with Sky. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. From any other phone: 0345 454 1111. Broadband speed boost. no setup cost. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. Virgin Media services are only available in eligible Virgin Media network areas. Phone line - 5 mins. Gaming Support. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Compare broadband. Clear basket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. Virgin Media Quickstart set up. Virgin Media Broadband upgrade deals for existing customers. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team . Registered in England with number 02591237. Online via the Virgin Media website. Know what services you are willing to drop in order to save money. 25 a month. Virgin Media services are only available in eligible Virgin Media network areas. Visit BT Broadband » ↑ Comparison table. Report the fraudulent caller. All our services will be set up so, once you’re in your. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Not a customer? Talk to us about joining: 1800 940070. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. Get superfast broadband, calls and award-winning TV content with Sky. Virgin Media was the first major internet service provider to offer broadband without a phone line. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. NordVPN: Our #1 pick for Virgin Media customers. Continue to checkout . Tue 4 Apr 2023 // 09:20 UTC. No setup fee. In our Broadband Survey, it scored an acceptable 70. Broadband, TV and phone customers should. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media billing and payments help and support. Some things you can do are: View your current and previous bills. Simply return to the browser you sent the message in to check and respond. 50 per month. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. If you can get Quickstart, you can choose one of two delivery options. My Virgin Media makes managing your account easier with all your information in one place. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. See also. Volt. Further exclusions & legal stuff apply. Virgin Media package. Our network delivers the fastest widely-available broadband speeds to homes and businesses. £5. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. TV 360 and home phone not currently available in 2022/23 network expansion areas. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Check which Hub you’ve got and then pick the test you need. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Virgin Media has a rating of 1. It’s a peace of mind guarantee that if something goes. If you’ve got a quick question, you can use our Virtual Assistant service. Restart your services. [email protected] Smithy Very Slow Galway. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Or. So, a 50 minute broadband, TV and phone. At the start no coverage in back of 3 bedroom house. Virgin Media Reliability. Fix your broadband. These lines are also open seven days per week, from 8am to 10pm. on 22-01-2021 21:16. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Access your bills, diagnose faults and manage your package. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. It has not so far given any. Landline packages. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Media is famous for its fast internet speeds. These phone numbers work for people in the UK only. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Media. 33 a day and you’ve been paid £830. While other providers offer multiple services that you pick and choose, Virgin Media’s core TV and broadband packages – called Big bundles and Bigger bundles – come with all channels and. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Stream box and remote remain property of Virgin Media. g. Lightning-fast, reliable broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely. Reviewers complaining about Virgin Media most frequently mention customer service problems. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. Virgin Media cable broadband is a separate fibre-optic network run by Virgin. Mon - Sat 9am to 6pm Technical Support. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed.